Help

Need additional assistance? Contact [email protected] or call 612-626-7600 or 1-800-776-8636.

 

How do I log in?

This is CE Portal is NOT connected to other University of Minnesota or M Health Fairview systems. You will need to create an account for this CE Portal.

 

  • Returning user? Sign In at the top left of the CE Portal. Enter the email address with which you created your account for this CE Portal.
  • Email not found or recognized? Try a different email address with which you may have created your account for this CE Portal. If that does not work, please create an account.
  • Password isn’t working? Forgot Password? Sign In at the top left of the CE Portal. Click Forgot Your Password and enter the email address with which you created your account for this CE Portal. You will receive an email with a link to reset your password. If you do not receive the email within a few minutes, check your Spam folder.
  • Locked out of the Portal?  After a certain number of failed login attempts, your account will be locked. Please email [email protected] or call 612-626-7600 or 1-800-776-8636 - you must provide us with your name and the email address with which you created your account. Once we have unlocked your account, we will notify you by email.

 

How do I update my account information or change my password?

Sign in at the top left of the CE Portal. Once you are logged in, click on Profile. You can change your contact information and other details, and reset your password.

 

How do I access my registrations and receipts?

Sign in at the top left of the Portal home page, click Registrations & Receipts. For activities with payments, click the Receipt button to view the details. You can also email or print the receipt.

 

How do I access my certificates of participation and transcript?

For courses you completed in 2020 and prior years, please email [email protected]. For courses you completed starting January 1, 2021, follow the steps below. NOTE: Credits for some self-paced online courses will be posted monthly.

 

Certificate:

  1. Login at the top left of the CE Portal
  2. Select Evaluations & Certificates
  3. Click the button Download Certificate next to the course name. NOTE: If you see a button Complete Evaluation, do this first. Once you have completed the evaluation, come back to My CE and click Download Certificate.

 

Transcript:

  1. Login at the top left of the CE Portal. 
  2. Select Transcript, enter the desired date range, and click the Apply button. Courses are listed by credit type so be sure to review all pages of the transcript. Email or download your transcript by using the buttons that appear above the report.

 

If you feel information on the transcript or any certificate is incorrect or missing, please contact our office as soon as possible at [email protected] or 612-626-7600 or 1-800-776-8636.

 

How do I text my attendance?

If you were instructed to text your attendance, follow the steps below:

  1. Login to your CE Portal Profile and add your mobile phone number. New User? Create an account. NOTE: The CE Portal is NOT connected to other University of Minnesota or M Health Fairview systems.
  2. (One-time only): Pair your mobile number to your Portal account: Text your email address with which you created your CE Portal account to (833) 616-1157 to opt-into the text message attendance program. You will receive a text notification indicating your phone number has now been updated - this means that your CE Portal account is now paired to your mobile number.
  3. Obtain the activity code - this will be provided at the course or in course materials.
  4. Text the activity code to (833) 616-1157.

 

Common Text Messages Received:

 

Service Access Denied: This message indicates that your phone is blocking "short code" text messages. This is often seen with individuals who use T-Mobile as their phone carrier.  To resolve the issue, contact your mobile phone carrier and ask them to activate short code text messaging.

 

User not found in system, text your email to update your cell phone number in the system: This message indicates that you do not have an existing account, you have not yet paired your phone to your CE Portal account, or the email address used to pair your phone is not the email address listed in your CE portal account. Login to your CE Portal account and verify that the email address was typed correctly and if so, try texting to a different email address you may have - see also Email not found or recognized section above.

 

Thank you [your name], your phone number has been updated to [your mobile number]: You can now use text messaging to record your attendance and claim credit.

 

Thank you [your name], we have recorded your attendance for [activity name]: Your attendance has been recorded. Unless you were given additional instructions at the course, the credits you claimed have also been recorded.

 

Sorry [your name], your attendance for [activity name] could not be recorded – you can only record XX minutes prior to, during or XX minutes after the activity has completed: This message is received if you text the activity code too early or too late. Texts can only be received by the system during the allowed time period announced at the course.

 

Sorry, that activity ID does not exist: This message is received if an incorrect activity code is texted. Contact the course coordinator or OCPD for assistance.

 

How do I download and login to the CloudCME Mobile App?

The free mobile app will allow you to access your CE Portal account, view course materials/syllabus, scan a QR code for verification of attendance, complete course evaluations, claim credit, and view your transcript and certificates of participation.

 

  1. Go to the Apple (iPhones) or Google Play (Android phones) store and search for cloudcme.
  2. Install and open the app.
  3. Enter the organization code umncpd when prompted. The app will save this code for you so that you will not have to re-enter it every time you open the app.
  4. Click Login or Create Account (if you forgot your login, you will have the chance to reset your password after clicking that button). The app will save your user account so that you are already logged in every time you open the app.

 

Not receiving Emails

Check the Spam or Promotions folder in your email program.

 

Where do I find upcoming Regularly Scheduled Series? (Grand Rounds, M&Ms, and Journal Clubs, etc.)

At the top navigation of this portal, click the Calendar link, check the box Include RSS, and Apply Filters to view upcoming regularly scheduled meetings that are accredited by OCPD. Note that these meetings are limited to individuals from the University of Minnesota, M Health Fairview and affiliates, unless otherwise noted. Some departments opt to publish activity information on their own and they will not appear on OCPD's calendar.

 

Course Faculty Tasks

As a course faculty member (speaker, planning committee member, panelist, moderator, author, etc.) assigned to a CE-certified course, there may be specific tasks to be completed prior to the event. To access your assigned tasks, sign in at the top left of the CE Portal and click Course Faculty.

 

  • Global Tasks are tasks that apply to all courses. Click the Begin button to complete these tasks at any time. Global tasks will need to be completed once every 12 months. 
  • Activity Tasks are tasks specific to courses to which you are assigned. Tasks need to be completed by the due dates listed. Tasks related to uploading presentation materials, such slides or handouts, can be found under Upcoming Presentations.